II.C – Communications and Its Significance

California Security Officers with Registrations (guard cards) must receive 40 hours of training as follows:

• 8 hours “Powers to Arrest” prior to an Officer standing post.
• 16 hours of training within 30 days of issuance of registration, 8 of which must consist of two four-hour courses from the mandatory modules and 8 of which must consist of elective courses.
• 16 hours of training within 6 months of issuance of registration, 8 of which must consist of the remaining two four- hour courses from the mandatory modules, and 8 of which must consist of elective courses.

This course module, titled “Communications and Its Significance” is in compliance with Business and Professions Code Sections 7583.6 and Title 16, Division 7, Article 9, Section 643 of the California Code of Regulations.

This course corresponds to module II.C of the BSIS Course Outline. This is a mandatory course under the Course Outline and satisfies the requirement for 4 hours of training under the mandatory section of the Security Officer Training Laws and Regulations.

II.C Communications and Its Significance – 4 hours

• The officer will be provided with an understanding of the effective uses of communication systems.
• The officer will be provided with an understanding of the elements and means of effective communication.
• The officer will be provided with an understanding of the importance of knowing who to contact and when.

Internal

1. List of Names and Phone numbers of Client Staff (post orders and emergency contact list)
2. List of Names and Phone Numbers of
3. Importance of Timely Notification
   1. To receive assistance and proper instruction
   2. To reduce injury, property damage, and/or loss of production
   3. Limit liability of employer
   4. Possibility of negative publicity, resulting in damage of client’s reputation
4. Role of Security Officer
   1. Investigate situation
   2. Determine appropriate course of action
   3. When in doubt – call for assistance (when the employer should be called, when to call client should be called)
5. Types of Incidents where Communication is Essential
   1. Fire
   2. Chemical spill or leak
   3. Environmental emissions
   4. Serious injury/death
   5. Weather-related
   6. Assault (workplace violence)
   7. Domestic dispute at work site
   8. OSHA inspection
   9. Theft
6. Communication Systems
   1. Two-way radio
      1. FCC rules
      2. Proper usage
   2. Proper usage of the telephone
   3. Proper usage of the public address system
   4. Proper usage of intercoms
   5. Proper usage of pagers

External

1. May involve all emergency services such as fire, police, medical, city and/or government services
   1. Importance of pre-planning and advance knowledge of required actions
   2. Review of post work orders at each site
   3. Importance of having maps/diagrams
   4. Ability to answer emergency service questions
      1. Location of and directions to incident site
      2. Number of persons (employees, visitors, etc.) accounted for on site
   5. Dealing with radio/TV and other media
      1. Maintaining access control of facility
      2. Importance of silence
      3. Knowing who to contact – client site